Delivery and Returns
Shipping Policy
Shipping, Delivery & Returns Policy At DOMUM, we aim to deliver elegant home decor directly to your doorstep with total transparency and security. Please read our shipping and return guidelines below.
1. Shipping & Processing
* Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
* Tracking Information: Once your order has shipped, you will receive an automated email containing a tracking number and a direct link to track your package.
2. Delivery Estimates
* Shipping Times: International shipping usually takes between 7 to 18 business days, depending on your location, local postal services, and customs clearance.
* Unexpected Delays: Delivery times are estimates and may be affected by external factors beyond our control, such as severe weather, holiday peak seasons, or customs processing delays.
3. Import Taxes & Customs Fees
* International Orders: Depending on your country's regulations, your package may be subject to import duties, taxes, or customs fees upon arrival.
* Buyer Responsibility: These extra charges are determined by local authorities and are the sole responsibility of the customer.
4. Returns & Exchange Policy
* Return Window: We accept returns within 14 calendar days from the date you receive your item.
* Eligibility Criteria: To be eligible for a return, the item must be unused, unwashed, in the same condition that you received it, and in its original packaging.
* Non-Returnable Items: Customized items, final sale products, or items damaged due to improper customer use are non-refundable.
5. Damaged, Defective, or Wrong Items If your item arrives damaged, defective, or incorrect, please notify us immediately within 48 hours of delivery:
* Take clear photos or short videos showing the issue and the outer shipping label.
* Contact our support team via our website contact form or support email with your order number.
* Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.
6. Refunds Process
* Inspection & Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
* Payment Credit: If approved, your refund will be processed back to your original method of payment within 5 to 10 business days.
* Shipping Costs: Original shipping fees and return postage fees are non-refundable unless the return is due to a defect or error on our part.
7. Contact Support If you have any questions regarding your shipment, tracking, or return requests:
* Visit our Contact Page on DOMUM
* Reach out via our customer support channel
Exchange and Return Policy
At DOMUM, customer satisfaction is our top priority. If you are not completely satisfied with your purchase or if you need to exchange an item, we are here to help.
1. Returns & Exchange Window
* You have 14 days from the date of delivery to request an exchange or a return for a refund.
* Requests made after 14 days from the package delivery date will unfortunately not be accepted.
2. Conditions for Returns & Exchanges To be eligible for an exchange or return, your item must meet the following conditions:
* Unused & Unaltered: The item must be unused, unwashed, undamaged, and in the exact condition that you received it. * Original Packaging: It must be returned in its original packaging, including all tags, inserts, and accessories.
* Proof of Purchase: A valid order number or receipt is required to process your request.
3. How to Initiate an Exchange or Return
1. Contact Support: Reach out to our team via our Contact Page or support email with your Order Number and the reason for exchange/return.
2. Review & Instructions: Our team will review your request within 24–48 hours and provide you with return instructions and the return shipping address.
3. Ship the Item: Pack the item securely in its original packaging and mail it using a trackable shipping service. 4. Return Shipping Costs
* Customer Responsibility: The customer is responsible for paying shipping costs for returning or exchanging an item, unless the return is due to our error (e.g., defective, damaged, or incorrect item).
* Trackable Shipping: We strongly recommend using a trackable shipping method or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Damaged, Defective, or Wrong Items If your order arrives damaged during transit, defective, or incorrect:
* Please contact us within 48 hours of package delivery.
* Include clear photos or videos of the issue, along with a photo of the outer shipping box label.
* We will gladly send a free replacement or issue a full refund at no additional cost to you.
6. Refund Process & Credits
* Once your return is received and inspected, we will notify you of the approval or status of your refund.
* Approved refunds will be automatically credited to your original payment method (Credit Card, PayPal, etc.) within 5 to 10 business days.
* Original shipping fees are non-refundable.
7. Non-Returnable Items The following items cannot be returned or exchanged:
* Gift cards
* Final sale / clearance items
* Products damaged due to customer misuse, improper handling, or self-alteration 8. Contact Us For any questions regarding our Exchange and Return Policy:
* Visit our Contact Page on DOMUM
* Reach out directly via our customer support form